Terms of service

General Terms and Conditions (GTC)

CUXpro | Dipl.-Ing. Dr. Christiane Moser
Status: 2025

 

1. Scope and Contracting Parties 

1.1 Contracting Parties

These General Terms and Conditions (GTC) apply to all contracts between 

CUXpro | Dipl.-Ing. Dr. Christiane Moser
Josef-von-Eichendorff-Str. 17
5020 Salzburg, Austria
(hereinafter referred to as “Dr. Christiane Moser”, “I”)

and clients (hereinafter referred to as “client” or “you”).

These GTC apply to all current and future business relationships. 

1.2 Scope of Application

These Terms and Conditions apply to all services, including:

• Services and consulting
• Trainings, workshops, seminars, or events
• Coaching or mentoring
• Physical products (such as books)
• Digital products and content

These Terms and Conditions apply to customers worldwide.

For business clients based outside of Austria, Austrian law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG, Art. 6).

For consumers, the mandatory consumer protection regulations of the country of their habitual residence apply (Art. 6(2) Rome I Regulation). 

For consumers, international jurisdictional rules apply pursuant to the Brussels Ia Regulation (Regulation (EU) No. 1215/2012) or any applicable international conventions; no contractual deviation to the detriment of the consumer is permitted. 

1.3 Deviating Terms and Conditions

Deviating terms and conditions of the client are not accepted unless they are expressly confirmed in writing.

 

2. Conclusion of Contract

A contract is concluded through:

• submitting an online order, or
• accepting an offer, or
• issuing a binding written order by email,
• submitting a binding written registration, or
• booking workshops, trainings, coaching, or mentoring.

Participation or booking is only permitted if the client is at least 18 years old. If the client is a minor, prior consent from a legal representative is required.

If the client is a minor under the applicable law of their country of residence, prior consent from a legal representative is required. (Under Austrian law, such contracts may be voidable, e.g., §§ 865, 170 ABGB – to be verified by counsel). Without such approval, the contract may be rescinded.

 

3. Services Provided by Dr. Christiane Moser 

3.1 Scope of Services

The exact scope of services results from:

• the offer,
•  the service description,
• the booking page, or
• the order confirmation. 

3.2 Substitution

Dr. Christiane Moser may have services performed in whole or in part by qualified third parties. Contractual obligations and liability towards the client remain unaffected by this and continue to lie with Dr. Christiane Moser.

3.3 Content

The content of trainings, workshops, seminars, coaching, or mentoring may be adapted for didactic reasons. I reserve the right to adjust the content and structure of services for objective reasons (e.g., updates, quality improvements, organizational requirements), provided such changes are reasonable for the client and do not affect the essential substance of the contract. Essential changes will be communicated to the client in advance. Confirmed contracts remain unaffected.

If essential elements (e.g., duration, main topics, main trainer) change significantly, consumers may withdraw or receive a proportionate refund. Price and main performance remain unchanged without express consent.

3.4 Prices

Price changes apply exclusively to future contracts and bookings. For contracts already concluded, the prices agreed upon at the time of contract formation apply.

 

4. Client Obligations 

4.1 Cooperation

The client agrees to provide all necessary information, access, and materials required for the provision of services.

4.2 Delays

Failure to provide cooperation duties, or providing them late, may lead to delays. Additional effort will be charged based on the agreed hourly rate or, if none agreed, a reasonable market-based hourly rate plus expenses. Notification will be given in advance where possible. For consumers, charges apply only if expressly accepted after information on amount or basis.

4.3 Duty of Care

The client shall promptly check delivered products, documents, or digital content for errors.

 

5. Prices & Payment Terms

5.1 Prices

The prices valid at the time the contract is concluded apply.

All prices are understood as follows:

• EU/CH/UK: Displayed prices are final prices including statutory VAT for consumers (B2C). For business clients (B2B), net prices plus VAT apply, provided a valid VAT ID is supplied.
• USA/Canada: Prices are subject to the applicable Sales Tax or GST/HST/PST, which is automatically calculated at checkout. Tax registration obligations follow the respective state or provincial regulations (“nexus rules”).
• Any additional taxes, duties, or import fees according to the laws of the customer’s country are the responsibility of the customer.
• If applicable, local digital tax rules (e.g., GST, VAT, electronic services tax) may apply based on the customer's country of residence. These will be charged only where legally mandatory.

5.2 Payments

Payments are due immediately upon invoicing, unless otherwise agreed. 

5.3 Late Payment

In the event of late payment, Dr. Christiane Moser reserves the right to:

• suspend access to services,
• charge default interest,
• withhold further services.

 

6. Trainings, Workshops, Courses, or Events

6.1 Registration

Registrations are considered in the order they are received. A contract is only concluded upon confirmation or payment. 

6.2 Payment Terms

The participation fee must be paid in full before the start.

6.3 Cancellation/Withdrawal/Resignation

Conditions for consumers:

• Right of withdrawal (14 days):

o   See section 9. Withdrawal; free of charge according to §11 FAGG, except in case of early service commencement with explicit consent (§18 para. 1 no. 11 FAGG)

o   The statutory right of withdrawal expires once you have expressly agreed to immediate fulfillment of the contract before the withdrawal period expires and it has been confirmed that you are aware of the expiration of the withdrawal right in case of early service commencement. This applies in particular if trainings, workshops, courses, or events have been fully provided.

• After the withdrawal period, the following cancellation conditions apply:

o   Up to 14 days before start: free of charge

o   13–1 days before start: 50% of the cost as fixed compensation, unless the Customer proves that a lower damage occurred.

o   On the event day/no-show: 100% of the cost, unless the Customer proves that a lower damage occurred.

 Cancellation conditions for entrepreneurs:

• Up to 14 days before start: free of charge
• 13–1 days before start: 50% of the cost
• On the event day/no-show: 100% of the cost

A replacement participant can be named free of charge.

6.4 Cancellation by Dr. Christiane Moser

In the event of cancellation for an important reason (e.g., illness, insufficient number of participants), the participation fee will be fully refunded. Further claims only exist if I am responsible for intent or gross negligence. Any other claims are excluded. 

6.5 Digital Live Trainings

The Customer is responsible for ensuring their own technical requirements.

 

7. Digital Products

7.1 Provision

Digital products will be made available to the Customer after payment via the shop, a download link, or by email.

7.2 Withdrawal

The Customer explicitly agrees that the contract will be fulfilled before the end of the withdrawal period (§ 18 para. 1 no. 11 FAGG) and confirms that they thereby lose their right of withdrawal. This consent is documented and permanently made available to the Customer. This applies in particular if digital content has already been downloaded or accessed. Documentation of consent is provided on request. This does not limit mandatory withdrawal rights under local law outside EU/CH/UK

7.3 Right of Use

The Customer receives a simple, non-transferable right of use. Distribution, resale, or publication is prohibited.

 

8. Physical Products (e.g., Books)

8.1 Shipping & Delivery Times

Delivery times are indicated on the website or during the ordering process.

8.2 Customs & Import Duties

For deliveries outside the European Union, customs duties, import taxes, and handling fees may apply.

These charges vary by country and must be paid by the customer. Dr. Christiane Moser has no control over these fees and cannot predict their amount.

8.3 Transfer of Risk

For consumers, the risk is transferred only upon delivery.

For entrepreneurs, the risk is transferred upon handover to the carrier.

 

9. Right of Withdrawal/Refund Policies

9.1 EU, UK & Switzerland

For consumers in EU/UK/CH, statutory withdrawal rights (section 9) apply first. After expiry, these contractual rules apply. Consumers residing in the EU, UK, or Switzerland have a 14-day right of withdrawal from the date of contract conclusion (§11 FAGG). 

The right of withdrawal expires early (§18 para. 1 no. 11 FAGG) if:

• You explicitly agree that the service will begin before the end of the withdrawal period.
• You confirm that you are aware of the loss of the right of withdrawal in case of early commencement.
• The goods are personalized.
• Digital content has been viewed or downloaded.
• Trainings/courses/workshops/events have been fully provided.

This confirmation includes the text of your consent and our notice regarding the loss of the right of withdrawal. If you withdraw after the start of the service (upon your request), you owe compensation for the value of the portion of the service already provided relative to the total price (§18 para. 3 FAGG).

For entrepreneurs, no right of withdrawal exists under distance selling law. 

9.2 Other Countries

Voluntary withdrawal regulations apply according to our Refund Policies, which can be accessed at: https://trainings.christianemoser.at/policies/refund-policy

 

10. Accuracy of Customer Information

Dr. Christiane Moser reserves the right to reject or cancel any booking of services or products. I may limit quantities per person, company, or booking, particularly if there is suspicion of reseller, distributor, or commercial activity. This applies to bookings from the same account, payment method, or identical addresses.

In the event of any change or cancellation of a booking, the Customer will be notified via the email, billing address, or phone number provided at the time of booking. Any booking that appears abusive at my discretion may be restricted or prohibited.

The Customer is obliged to provide current, complete, and accurate purchase and account information for all purchases, including name, address, email, and payment details (e.g., IBAN, credit card). These details must be updated immediately so that transactions can be completed, invoices issued (§14 UStG), and the Customer can be contacted. Incorrect information entitles Dr. Christiane Moser to immediate termination of the contract.

 

11. Comments, Feedback, and Other Submissions 

11.1 Feedback

The Customer grants a simple, unlimited-in-time-and-place right of use for non-personal feedback. Non-personal feedback means content without personal data (e.g., GDPR Art. 4(1)). Identifiable feedback treated as personal. Any use of feedback that includes images, voice, or other personal characteristics will only occur with separate written consent. There is no obligation to keep feedback confidential, to pay for feedback, or to respond to feedback.

Dr. Christiane Moser reserves the right to monitor, edit, or remove content that, at her sole discretion, is deemed illegal, offensive, threatening, defamatory, slanderous, pornographic, obscene, or otherwise objectionable, or constitutes a violation of intellectual property rights or these Terms and Conditions, but is not obliged to do so.

Customers warrant that their feedback does not infringe the rights of third parties, in particular copyright, trademark, data protection, or personality rights, and does not contain illegal, offensive, hateful, or obscene material, nor any malware that could affect the operation of our services. Customers may not use a false identity or provide misleading information about the origin of the feedback. Customers are solely responsible for the content and accuracy of the submitted contributions.

11.2 Liability

Dr. Christiane Moser assumes no liability for comments or other content published by customers or third parties. 

11.3 Use of Testimonials

Any use of feedback or testimonials containing personal data (e.g., name, image, video, voice) for advertising or marketing purposes will only occur based on a separate, expressly given consent of the Customer in accordance with data protection law. Without such separate consent, no publication will take place. The consent may be revoked at any time with effect for the future.

This consent includes editing and combining with other elements and can be revoked at any time by email to cuxpro@christianemoser.at. Upon revocation, I will immediately remove the content. Fabricated or manipulated testimonials are not permitted.

 

12. Use of Content & Copyright

12.1 Copyright

All materials, content, presentations, videos, and documents are protected by copyright.

12.2 Personal Use

For consumers: personal, non-transferable, non-exclusive license for private, non-commercial use.

For entrepreneurs: non-exclusive license limited to booked participants/seats; internal company use permitted to that extent, but no further distribution without written agreement.

No ownership transfers (subject to Austrian UrhG and customer’s local laws).

12.3 Sharing

Any distribution to third parties, publication, or commercial use requires prior written consent.

 

13. Liability

13.1 Negligence

Dr. Christiane Moser is fully liable for intent, gross negligence, as well as damages resulting from injury to life, body, or health.

In the case of slight negligence, liability for entrepreneurs is limited to typical, foreseeable damages. This limitation does not apply to consumers under §6 para. 1 no. 9 KSchG or comparable international regulations.

 For consumers, the mandatory statutory provisions of the respective country apply.

13.2 Disclaimer of Liability

Liability for indirect or consequential damages (e.g., lost profits or data loss) is excluded, except in cases of gross negligence or intent, to the extent permitted under applicable law.

These provisions apply primarily to entrepreneurs. Mandatory statutory claims of consumers remain unaffected.

Exclusions/caps do not apply to mandatory liability (e.g., personal injury, fraud) under customer’s local law. Aggregate liability per contract limited to total fee paid, subject to mandatory law.

 

14. Data Protection

14.1 EU, UK & Switzerland

The privacy policy can be accessed at https://trainings.christianemoser.at/policies/privacy-policy (GDPR).

14.2 Other Countries

The privacy policy can be accessed at https://trainings.christianemoser.at/policies/privacy-policy (CCPA/PIPEDA).

 

15. Prohibited Use 

Customers may not use the website, trainings, or products for:

•  Illegal purposes
• Distribution of malware
• Harassment of other participants
• Unauthorized recording or distribution of content

In the event of serious or repeated violations of the Terms and Conditions, access may be temporarily blocked or the contract terminated extraordinary after prior warning with a reasonable period to remedy the situation. Pre-paid services refunded pro-rata if terminated without serious customer cause.

Immediate blocking will only occur in the case of particularly severe violations (e.g., criminal acts, security risks). In other cases, a prior warning with a reasonable period will be issued.

 

16. Final Provisions

16.1 Amendments

I reserve the right to amend these Terms and Conditions as far as necessary to adapt to legal, technical, or economic developments. Changes will be communicated to the Customer in text form. For consumers, the amended terms only apply if they agree to the changes or continue to use the services after notification. Entrepreneurs may object to changes within 14 days; otherwise, they are deemed approved. For consumers, material changes (price, performance, duration) require express consent; continued use alone insufficient where mandatory law requires opt-in.

Oral side agreements do not exist. Mandatory statutory precedence rules for individual agreements remain unaffected. 

16.2 Severability

Should individual provisions be invalid, the remaining Terms and Conditions shall remain valid.

 

17. Jurisdiction & Applicable Law

17.1 Law

For entrepreneurs (B2B): Austrian substantive law applies, excluding CISG, unless mandatory provisions of entrepreneur’s residence country prevail.

For consumers (B2C): Law of consumer’s habitual residence applies for mandatory protection, otherwise Austrian law [Rome I Art. 6(2)].

17.2 Place of Jurisdiction

For entrepreneurs: Exclusive place Salzburg, Austria, unless mandatory rules prevail.

For consumers: Per residence country rules (e.g., Brussels Ia Reg. (EU) 1215/2012). No detrimental agreement.

17.3 Miscellaneous

For non-EU/CH/UK consumers: Local mandatory protections apply additionally.